Frequently asked questions
Are Rongoā Ngahere products natural?
Yes. All our products are made using native botanicals from our ancestral whenua in Northland, including mānuka. We carefully craft each product with respect for the land and sustainable practices, without unnecessary synthetic chemicals.
CanI use the Mānuka Skin Cream on sensitive skin?
Our skin cream is formulated to be gentle and nourishing. It can help support the appearance of dryness, irritation, or eczema-prone areas. It’s designed to soothe and moisturise, but please patch-test any new product if you have particularly sensitive skin.
Is the Anti-Chafing Roll-On Balm safe for all skin types?
Yes. The balm is made from natural, skin-friendly ingredients. It helps reduce friction and irritation in areas prone to chafing, making it ideal for active bodies, hands, or everyday movement
How should I use the Mānuka Linen & Health Spray?
Simply spray lightly over linen, pillows, or soft furnishings to refresh your home naturally. Its native botanicals help support a clean and uplifting environment.
Are your products tested on animals?
No. Rongoā Ngahere is cruelty-free, and we never test our products on animals.
Where are your products made?
All our products are crafted in New Zealand, on our ancestral land in Mataraua, Northland. Our ingredients are sustainably harvested, and every product reflects our commitment to tikanga, care, and integrity.
Do your products contain preservatives or harsh chemicals?
We avoid harsh chemicals and unnecessary preservatives. Ingredients are selected for their natural properties and effectiveness, ensuring your skin receives gentle, nourishing care.
Can I buy your products as a bundle?
Yes! We offer bundles that let you mix and match your favourite products while saving. It’s a simple way to enjoy our full range and care for your skin and home naturally
How should I store my Rongoā Ngahere products?
Store in a cool, dry place away from direct sunlight to maintain freshness and quality.
Are your products suitable for gifting?
Absolutely. Our packaging & products are clean, premium and naturally inspired, perfect for gifting to friends, whānau, or anyone who values natural, sustainable skincare.
What is your return policy?
We want you to be happy with your purchase. If you’re not completely satisfied, you can return products within 30 days of receiving your order. Please ensure items are unused and in their original packaging. Contact us to arrange your return.
What are your shipping rates?
Shipping costs are calculated at checkout based on your location and order size. We offer standard shipping across New Zealand, and all orders are carefully packaged to ensure your products arrive safely.