Refund policy

Our skincare is crafted from the heart of Northland, using pure Manuka to support healthy, radiant skin. We know that every skin journey is personal. While many experience the benefits of our carefully sourced ingredients, we understand that not every product is the right fit for everyone - and that’s okay. 

21-Day Satisfaction Promise 

If you’re not completely happy with your purchase, we offer a 21-day return window for eligible orders. 

To qualify for a return: 

  • Get in touch within 21 days of receiving your order 

  • The product must be at least 75% full 

  • You may be asked for brief feedback to help us improve 

Please note: Return shipping costs are the customer’s responsibility unless your item arrived damaged or faulty. 

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How to Start a Return 

  1. Email [your brand email] with your order number and reason for return 

  1. Our team will confirm your eligibility and share next steps 

  1. Once your return is received, we’ll process your refund back to the original payment method (allow 5–10 business days for processing) 

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Additional Information 

  • Wherever possible, please return items in their original packaging 

  • Gift cards and promotional items are non-refundable 

  • If your product arrives damaged, contact us right away with photos 

  • We’re unable to accept returns on gift cards 

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European Union Customers 

For orders shipped to the EU, you have the right to cancel or return your purchase within 14 days for any reason. Items must be unused, in their original packaging, and accompanied by proof of purchase. 

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Refunds 

Once your return is received and inspected, we’ll confirm whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. 

 
Please allow additional time for your bank or card provider to complete processing. 

If more than 15 business days have passed since your return was approved, please contact us at manager@rongoangahere.co.nz 

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Questions? 
We’re here to help — reach out anytime at manager@rongoangahere.co.nz