Shipping policy

Shipping Policy 

Last updated November 2025 

Our products are nurtured from Northland’s native landscapes and delivered with the same care that goes into crafting them. We aim to make receiving your order as smooth and effortless as the natural beauty that inspires our skincare. 

Please take a moment to review our shipping policy. 

Processing Your Order 

  • Orders are prepared with care within 1 business day of being placed. 

  • Orders placed on weekends or public holidays will begin processing the next business day. 

 

Delivery Times 

Once processed, your order will be shipped promptly, with estimated delivery windows as follows: 

New Zealand: 

  • North Island: TBC 

  • North Island Rural: TBC 

  • South Island: TBC 

  • South Island Rural: TBC 

Australia: 

  • TBC 

Rest of the world: 

  • TBC 

A shipping confirmation email with tracking details will be sent as soon as your order is on its way. 

 

Shipping Costs 

Spend over $100 for free delivery. 

 
For orders under $100 we have flat rate shipping fees as follows: 

Aotearoa (Urban): $6.00 
Aotearoa (Rural): $9.00 
Australia: TBC 
Rest of the world: TBC 

Possible Delays 

Delivery times may occasionally be affected by carrier delays, weather events, or other circumstances beyond our control. We appreciate your patience and understanding. 

Tracking Your Order 

  • Use the tracking link provided in your shipping confirmation email to follow your package every step of the way. 

Need Help? 

If you experience any issues with your delivery, please refer to our Returns & Refunds Policy or contact us directly at manager@rongoangahere — we’re here to help.